EDIT: RyanAir has changed their policy since this was written and now allows passengers with all passports to check in online. However, if you hold a non-European passport, make sure you take your printed boarding pass to the check-in counter at the airport for the mandatory passport check, or you may be denied boarding.
The following scenario took place in autumn 2008:
Back before our trip to Scotland, I wrote a post about RyanAir forcing us to pay to check in for our flight at the airport, since we have non-European passports. And how I found in the fine print that we were elligible for a refund of those fees but (of course) no information on how to do that!
Well, when we got to the airport at Torp, I went to the RyanAir service desk to ask about this. They gave me a paper with some fax numbers and told me to contact them after our trip. When I got back to Oslo, I wrote up the basic information and stuffed it through the fax machine. The fax number they gave me at the airport was 00 35 31 81 21 230, but when I tried to send the information, there was no answer. Next I tried a fax number from the RyanAir website: +353 1 5081702, which was also unreachable. Finally, I gave up and decided to just try mailing them and hope for a response.
So I wrote them a brief letter with an explanation of why we were elligible for the refund and how I had tried unsuccessfully to contact them already. Along with the flight information, refund amount, and bank card information, I included a printout of our receipt from booking the flights and copies of our non-Europe passports.
Off it went in early October, stamped and dropped in the post box, and last week I received an email that they had processed my request. This weekend, we checked our bank account online, and sure enough our 160 NOK had come back to us (although we did have to pay for the stamp to Ireland).
Next time we fly RyanAir, you can be sure I’ll be repeating this process!
And if you ever end up in the same situation, I’m including a copy of the letter I sent…
(Obviously it may need to be adjusted slightly to fit your situation.)
City, Country, Post Code
Ryanair Refunds Dept
PO Box 11451
Fax: +353 1 8121230
I am writing to apply for a refund of the check-in fees paid by my husband and me for a recent roundtrip journey from Origin Airport to Destination Airport. According to the Ryanair Terms & Conditions, we are both eligible for a refund of the 4 Airport Check in fees (2 people x 2 flights), because neither of us holds a passport or national identity card from an EU/EEA country.
I was advised by the Ryanair customer service desk at the airport to send this request to fax number 00 35 31 81 21 230. However, this number provided no fax response. I also attempted to send this information to fax number listed on ryanair.com (+353 1 5081702), which was also unreachable. Thus, I’m sending this request to the address on ryanair.com
Total Refund Due: 160 NOK
Confirmation Number: Confirmation #
Passenger Name 1
Passenger Name 2
7803 TRF – PIK Sat 13 Sep 2008
7802 PIK – TRF Sat 20 Sep 2008
Bank Card used for Booking:
Visa #### #### #### ####
Enclosed, please find a copy of our original receipt from booking the flights as well as photocopies of the identifying pages of our non-European passports. Please contact me by telephone (Phone + Country Code) or email (email address) if there is any additional documentation you require.